Frequently Asked Questions

If you need dedicated support you can visit the official m-Path subreddit to submit your issue. For step-by-step guidance, our manual may have the answer you're looking for.

FAQ

01.

Where does m-Path store the data?

For regular app interactions, such as survey responses and logs, data are stored securely on Microsoft Azure servers in Frankfurt, Germany. More sensitive data, like continuous sensor data or voice and video recordings, are sent directly to a cloud storage location of your choice and are not stored on m-Path servers. If needed, data can also be stored on your own private servers.

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02.

Is m-Path GDPR and HIPAA compliant?

Yes. The platform is built with privacy and security by design, including data minimization, pseudonymization, encrypted data transfer, secure data storage and access control. We support two-factor authentication (2FA).

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03.

Can participants use m-Path with their own device?

Yes. m-Path runs both on iOS and Android smartphones, and can be downloaded from the App Store or Google Play Store. We also support integration with many popular smartwatches, such as Garmin, Fitbit, and Apple Watch. For studies that require real-time triggering, Garmin devices are currently supported.

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04.

Do participants need an active internet connection when using m-Path?

Yes. An active internet connection is required to receive push notifications and to send data to the server. However, once a notification is opened, participants can complete assessments without an internet connection. Responses are stored securely on the device and automatically uploaded when the phone reconnects to the internet. Data usage is minimal, as only small amounts of text data are transferred.

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05.

Why does m-Path not support offline scheduling schemes?

A predefined sampling schedule that is downloaded in advance would require the app to run continuously in the background. Modern smartphones limit this to protect battery life and privacy, but these restrictions vary across devices. For this reason, m-Path does not support offline scheduling and instead relies on internet-based notifications for reliable delivery.

06.

Why are there two different apps, m-Path and m-Path Sense?

m-Path Sense is built on the core m-Path platform but includes additional mobile sensing functionalities. Consequently, users of m-Path Sense are required to grant more permissions on Android and iOS during initial use. To safeguard participants who do not require these sensing features, m-Path Sense is maintained as a separate application. This separation minimizes unnecessary exposure of standard m-Path users to more privacy-intrusive capabilities. Participants are never required to install both applications: users of m-Path Sense complete all surveys directly within the m-Path Sense app.

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07.

What is the difference between Mobile Sensing Lite and Full?

Mobile Sensing Lite collects sensor data only at the moment a survey is completed. Mobile Sensing Full continuously collects sensor data in the background via the separate m-Path Sense app, providing richer data but with higher battery and permission requirements.

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08.

How are the data exported in m-Path?

Survey data can be exported directly from the researcher dashboard. For individual participants, responses can be downloaded from the Visualize tab. For larger studies, the Export tab allows bulk .csv exports for multiple participants at once (premium feature). Files include timestamps, response times and values, and are ready for statistical analysis in tools such as R, SPSS or Python. More sensitive data, like continuous sensor data or voice and video recordings, are sent directly to a cloud storage location of your choice and should not be exported trough the dashboard.

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09.

Can participants delete their data in m-Path?

Yes, this is a GDPR requirement. Participants can delete their online data at any time directly in the app via the Consent menu. This permanently removes all data collected from that participant from m-Path’s servers.

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10.

Can researchers delete data collected through m-Path?

Yes. After data collection is completed and you have exported your data, researchers using a paid license can request data deletion by contacting the m-Path team. Data deletion is handled on request to ensure it is performed safely and permanently.

11.

Can multiple users work on the same study project in m-Path?

When you have a premium Standard license, m-Path supports multi-user collaboration on the same project. You can invite additional researchers to join and assign them appropriate access permissions so you can jointly design studies, manage data collection, and analyze results.

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