Adding a cloud storage location for client file uploads

m-Path will only use cloud storage in case participants use the m-Path Sense app for sensor measurements or if participants need to upload sound recordings or images. In all other cases, all m-Path data will be stored on secure Azure servers (located in Frankfurt). We don’t save sensor information and recordings on our own servers to improve the privacy for participants.

It is possible to connect two cloud storage providers: pCloud and OneDrive.

OneDrive

There are only 3 steps you need to do to set this up.

1. Create a OneDrive file request link: https://support.microsoft.com/en-us/office/create-a-file-request-f54aa7f8-2589-4421-b351-d415fc3b83af
2. Paste this link in your dashboard (see settings, upload, OneDrive file request link). This is shown in the image below.
3. Click on the auto upload button next to the OneDrive link. Don’t forget to click on save.

Direct upload

Normally a file is sent int the following way:

• The file is saved on the participants phone
• The file is sent to m-Path servers from the participants phone and is deleted on the participants phone.
• The file is sent to the OneDrive folder from the m-Path servers and is deleted on the m-Path servers.

For OneDrive we however created a feature that makes this even more privacy friendly. It is possible to send the files directly from the phone to the OneDrive folder. Therefore the files are never even processed by m-Path servers (hence improving privacy). To do so, the research has to enable direct upload (next to Auto upload) and click on save. The files are now sent in the following way:

• The file is saved on the participants phone
• The file is sent to the OneDrive folder from the participants phone and is deleted on the participants phone.

pCloud

If you want to include file upload questions (Audio recordings, pictures) to your survey, you will need to provide a cloud storage location to where these files may be uploaded. m-Path natively supports pCloud, because of their secure data storage, sensible pricing and respect for privacy. It is possible to use pCloud for free, in which case you get 3GBs of storage, which should hold about a 1.000 average-quality pictures, or 25.000 minutes of average quality audio. To be sure, we do however advise taking a pCloud premium account.

To use pCloud with m-Path, go to the website of pCloud and create a free account. Once you’ve done this and have entered your cloud storage dashboard, follow this guide:

If you’ve followed the guide, you have obtained your pCloud folder link. It should look something like this:

https://e1.pcloud.link/publink/show?code=kZzXBmZ0n6hs0DaORm2q9DVwQMSH2X0KHly

Copy this link to your clipboard, go to your m-Path dashboard, and follow the next guide.

If you followed the steps carefully, you should now be able to receive files uploaded by clients, which will appear in the m-Path folder in your pCloud account. The file names contain the necessary info to identify which files came in response to which questions. If any problems arise, don’t hesitate to contact us.

Trouble shooting

If you think there is something wrong with the file upload, you can take the following trouble shooting steps:

1. Try the test function (see image below). This should state ‘test succeeded’ if it works.
2. The participant can go in the app to settings, extra, upload to see if some files still need to be uploaded. If there are still files to be uploaded, the participant can manually upload them by clicking ‘upload now’.
3. If the test function works (step 1), but files cannot be uploaded it means that the app is looking and trying to upload the files, but that they cannot be found somehow. A common reason for this is: The participant recovered their account. The audio files where recorded in a previous app instance and can therefore not be found after recovering (installing the app again). When a participant recovers, old audio files (that were not yet uploaded) are not recovered too (as they were not uploaded to the server yet). This would unfortunately mean that those audio files are lost in this case. In most cases this luckily only pertains a minority of files for the participant (as audio files are also uploaded automatically after surveys).